Connection Failed
If you're having trouble connecting a social account, try these steps.
Troubleshooting Steps
- Clear browser cache — Try in an incognito/private window.
- Check permissions — Ensure you have admin access to the page/channel.
- Try a different browser — Some browser extensions can interfere.
- Check platform status — The platform itself might be experiencing issues.
Platform-Specific Issues
Facebook/Instagram
- Ensure your Instagram is a Business or Creator account
- Must be linked to a Facebook Page
- You need Page Admin or Editor role
YouTube
- Must be the channel owner or manager
- Enable YouTube Data API access
TikTok
- Must be a TikTok Business account
- Personal accounts cannot be connected