Missing Comments

If comments aren't appearing in your inbox, try these troubleshooting steps.

Quick Checks

1. Is the page/video enabled? Go to Accounts and ensure the page/video toggle is ON.
2. Check your filters — Make sure you're not filtering out messages by sentiment or status.
3. Force a sync — Click the refresh icon in the inbox header.
4. Check account status — If you see a warning on the account, reconnect it.

Common Causes

• Token Expired — Reconnect the account.
• Permissions Changed — Re-authorize with full permissions.
• Platform Delays — Some platforms have delays in their APIs.

If issues persist, contact support with your account email and affected page name.