Automation Rules

Automation rules let you define triggers and actions to handle messages automatically. Save time and ensure consistency.

Creating a Rule

1. Go to Dashboard → Automation.
2. Click "Create Rule".
3. Define your trigger conditions (e.g., "Message contains 'price'").
4. Set the action (e.g., "Reply with saved template").
5. Save and activate the rule.

Trigger Types

• Keyword Match — Trigger when a message contains specific words.
• Sentiment — Trigger based on positive, negative, or toxic sentiment.
• Platform — Apply rules only to specific platforms.
• First Contact — Trigger only for new senders.

Action Types

• Auto-Reply — Send an automated response using a template.
• Auto-Hide — Hide toxic or spam comments from public view.
• Assign to Team Member — Route specific types of messages to team members.
• Add Label — Tag messages for organization.