AI Sentiment Analysis

Every incoming message is analyzed by our AI to determine its sentiment: Positive, Neutral, Negative, or Toxic.

Sentiment Categories

• Positive — Happy customers, compliments, praise.
• Neutral — Questions, general comments.
• Negative — Complaints, frustrations, issues.
• Toxic — Hate speech, harassment, spam.

Using Sentiment

• Prioritize — Address negative messages first to prevent escalation.
• Automate — Set up rules to auto-hide toxic comments.
• Analyze — Track sentiment trends in Analytics.