Saved Replies

Saved Replies are pre-written templates for common responses. Use them to maintain consistency and speed up engagement.

Creating a Saved Reply

1. Go to Dashboard → Templates.
2. Click "Create Template".
3. Give it a name and category.
4. Write your template content.
5. Save.

Using Variables

Make templates dynamic with variables:

• {customer_name} — Sender's display name
• {platform} — The platform (Facebook, Instagram, etc.)
• {page_name} — Your page/channel name

Using Saved Replies

1. Open a conversation.
2. Click the bookmark icon in the reply box.
3. Search or browse your templates.
4. Click to insert, edit if needed, send.