💬Inbox & Engagement

Replying to Messages

Learn how to reply to messages, use AI drafts, and saved replies.

Replying to Messages

Engaging with your audience is simple and powerful in PageDock.

Writing a Reply

  1. Select a conversation from the message list.
  2. Type your response in the reply box at the bottom.
  3. Press Enter or click Send.

Using AI Reply Drafts

For every incoming message, our AI generates a suggested reply. You'll see it above the reply box. Click "Use Draft" to insert it, then edit as needed before sending.

Using Saved Replies

For frequently asked questions, use Saved Replies. Click the bookmark icon in the reply box to see your templates. Insert with one click.

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Note: Saved replies support variables like {customer_name} which auto-fill with the sender's name.